Searched for: contributor%3A%22Sleeswijk+Visser%2C+F.+%28mentor%29%22
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Hagendijk, Rick (author)
Uitvoeringsinstituut Werknemersverzekeringen (UWV) is a Dutch government organisation that assists Dutch citizens who are unemployed or unable to work by finding employment and by providing benefits. <br/><br/>For various reasons, it can happen that a client is overpaid and needs to repay the excess amount to UWV. If the excess amount cannot...
master thesis 2024
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van den Berg, Esmeralda (author)
The current gap between what municipalities do and what citizens expect, is demanding a new approach for creating public services. This is portrayed by the amount of complaints that the Nationale Ombudsman received about municipal actions which have increased with 15% in 2021 in comparison to 2020.<br/><br/>An opportunity to make room for the...
master thesis 2022
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Markensteijn, Marije (author)
Society is increasingly faced with complex and wicked problems (Hervieux &amp; Voltan, 2019). As a result, organisations face complex and open challenges and design has become more popular as an approach to address this (Dorst, 2011). Due to these global changes, the social design field is growing (Tromp &amp; Vial, 2022). Participatory design...
master thesis 2022
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Bulstra, Tijmen (author)
Young adults with Concerns about their mental health issues (YAMHI) seeking support in the Dutch mental health system struggle with long waiting times. <br/>Enliven aims to develop a virtual peer mentor support platform for YAMHIE to bridge these waiting times. This thesis explores the design process and development of a concept with the...
master thesis 2022
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van Os, Pim (author)
Crooswijk is a neighbourhood in Rotterdam that has been dealing with issues regarding trust in the municipality, and residents have not been participating much anymore. Crooswijkers feel unheard and left in the dark whenever plans are developed and executed. The main challenge that the design should solve: Improve the low level of trust...
master thesis 2022
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Burmanje, Stijn (author)
Project Motivation<br/>In 2013, Dutch politicians longed for more rigorous actions against fraudulent applications for financial support. They were all done with residents taking advantage of the system and decided to adopt an all-or-nothing approach. Child support applications would be assessed thoroughly and mercilessly. Consequently, that...
master thesis 2022
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van Calmthout, Luc (author)
In 2019, close to one million Dutch citizens lived below the low-income threshold. Their monthly income averaged below €2.110 for a family of four (SCP, 2019). Many poor citizens struggle to improve their situation, with almost half of them remaining in poverty for more than four years on-end (CPB, 2019).<br/><br/>Luckily, Dutch national- and...
master thesis 2022
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Strikkers, Ronja (author)
Empathy is one of the 8 design competences of the study Communication &amp; Multimedia Design at Rotterdam University of Applied Sciences. However, there is a gap within the curriculum regarding actively teaching students what it means to be an empathic designer, and it has not been completely clear what it actually means to be an empathic...
master thesis 2021
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Florensa Casals, Cristina (author)
The value of customer relationships appears to be a hot topic at the moment as companies need to move from competition to collaboration, or how I will largely refer to: from transactional to relational. However, the value which current customer relationships generate is far from the claimed collaboration. For many years, transactional...
master thesis 2021
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Kim, yeun (author)
It is our human nature to create, and we must continue to create what we need in a constantly changing world. This project was also started by a world that turned because of Covid-19. Due to the Coronavirus, the online environment's importance is increasing, and a digital transformation is happening worldwide. Under these circumstances, when we...
master thesis 2021
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Sinitsova, Jana (author)
Youth care in the Netherlands has faced quite some problems in the past years. It is organised only by adults who mostly have nothing to do with it, and it shows — both youth care workers and youth themselves have had enough. Every solution to the youth care problem in the Netherlands leads to new problems, making it a wicked problem which does...
master thesis 2021
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van Nifterik, Wies (author)
The COVID-19 pandemic had a major impact on the daily routines of families in the Netherlands. From March 2020, strict measures were taken by the government to prevent the spread of the virus; The Dutch population was under quarantine. This caused many changes in the everyday life of families. Using an exploratory process with six families,...
master thesis 2020
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Lopez Reyes, M.E. (author)
Even though there has been an enormous effort to tackle the problem of gender-based violence against women in Mexico, within legal terms, the landscape still seems uncertain, and the need for innovative approaches that bring new meaningful ways to look at the problem becomes highly relevant.<br/><br/>In those lines, the University Center for...
master thesis 2020
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Ho, Tsai Cheng (author)
In Europe and Asia, people face a significant aging society(Gilroy, R., 2007). In Asia, Taiwan underlies one of the most aging countries (Chan, A., 2005). To give care to elderly citizens, some Taiwanese elderly people live at home, while others live in a care institution. For those who live in institutions, they may lose the connection with...
master thesis 2020
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Rebel, H.J.M. (author)
The rapidly aging Dutch baby boom generation threatens to overwhelm the healthcare system in the Netherlands (Hoedeman &amp; Koki, 2020). The elderly, more than any other age group, are more prone to experiencing a steep decline in physical and cognitive health during hospitalization (Brown, 2020; Mathews, Arnold &amp; Epperson, 2014). 61% of...
master thesis 2020
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Lugert, Isabelle (author)
This report presents the design process and the design proposal of a non-stigmatising stabilised bicycle designed for the bicycle company Beixo. With the trendy three wheel cargobike that has been designed for the problem of stability and stigma, insecure cyclists, including elderly, can cycle with confidence and stay mobile and independent. A...
master thesis 2018
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Hnatiuk, S. (author)
The research phase with an in depth user research revealed insights about the working process and what role the van plays in the daily live of a handyman. These insights were clustered into three different personas and describe the different motivations and struggles during a working day. Based on it nine different opportunity arias where found....
master thesis 2016
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Verwaal, M.C.A. (author)
On the present day, corporate organisations want to change their product-focussed approach towards a customer experience focussed approach. This human- centred approach to innovation is called CX Innovation. CX Innovation gives corporate organisations a competitive advantage, but they struggle to implement CX Innovation in their organisation....
master thesis 2016
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Lionarons, M. (author)
Data from health wearables promises to deliver value to all stakeholders by improving the quality of care, while making them more convenient and cost-friendly. However, many companies are collecting data now without a clear purpose, expecting it to pay out tomorrow. They handle the data as a currency, with similar risks and benefits, and often...
master thesis 2016
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Liao, I-C. (author)
Next to a successful surgery, hospital aim to provide support to improve osteoarthritis patient experience for the complete treatment journey as a vision in next 3-5 years. The term “patient experience” is highly correlated with patient’s perception about their context, when a single or multiple personal events occurred alongside with the...
master thesis 2016
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