Adaptive Governance for a Resilient Digital Society

Governments are confronted with all kinds of changes in their digital environment, such as pandemics, fake news, and security breaches. These changes come with many uncertainties and are hard to predict, whereas decisions need to be made quickly to avoid a negative impact. Adaptive governance embraces uncertainty and complexity by enabling...

Electronic Governance and Open Society: Challenges in Eurasia: 8th International Conference, EGOSE 2021

Unraveling the Social-Technical Complexity of Dashboards for Transformation

The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...

Stage Models for Moving from E-Government to Smart Government

The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage...

eIDAS Implementation Challenges: The Case of Estonia and the Netherlands

Solid eID (electronic identification) infrastructures form the backbone of today’s digital transformation. In June 2014, the European Commission adopted the eIDAS regulation (electronic identification and trust services for electronic transactions in the internal market) as a major initiative towards EU-wide eID interoperability; which...

Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow

Advanced architectures for business-to-government (B2G) information sharing can benefit both businesses and government. An essential choice in the design of such an architecture is whether information is shared using a thick or a thin information flow. In an architecture with a thick flow, all information is shared via a shared infrastructure,...