Establishing a healthy financial climate for people in debt with a different cultural background in the Randstad: Strategy and intervention for Coeo that helps employees to attune their interactions with clients to cross cultural chasms

This master's thesis investigates the demand for human empathy and understanding across cultures in Coeo, a technology-driven collection company. Debtors express a desire for a more personalized and respectful debt collection process in the Netherlands. Focusing on the challenges faced by disconnected short-term planners, particularly from the...

Acknowledge: A strategy to break the silence, to learn from our history

In the six years I have been walking around in this faculty, I have gained theoretical<br/>knowledge, but foremost gained practical handholds to design strategically. For this last stretch, I have defined a project brief with personal attachment, one that presents a complex problem that I wanted to find a solution for. <br/><br/>In collaboration...

Werkkaart: Towards symmetrical conversations about work between newcomers and municipal officers with learnings from the informal sector

Finding work is essential in the formal integration and the new Civic Integration Act, for which the municipality is now responsible (Ministry of Social Affairs and Employment, 2022a). A publication from CBS found that 41% of the asylum holders who came to the Netherlands in 2014 had a job after five and a half years. In addition, newcomers,...

Exploring an understanding for the person committing domestic violence

Domestic violence is defined by the World Health Organization (WHO) as “any behavior within an intimate relationship that causes physical, sexual or psychological harm” (2013). Blijf Groep is one of the organizations in the Netherlands that concerns itself with the subject of domestic violence.<br/><br/>Whilst social, environmental, family, and...

An enjoyable stay for Ukrainian guests and Dutch hosts

This graduation project is conducted in collaboration with <b>the Dutch Council for Refugees</b>. It is a foundation that stands up for the refugees’ interests and helps them to build a new life in the Netherlands. In this project, it is researched how private housing (with a...

Delft Inclusive Design: A platform to grow awareness and provide resources for IDE faculty in order to promote an inclusive design perspective

Today many products exclude users from different sociodemographic groups such as ethnicity and race. Examples of these in physical products are automatic soap dispensers and airport body scanners. The digital era has appeared and there are still digital products excluding users of different ethnicities and race, for example, dating apps and...

Rake Praat: Designing for the political participation of mbo-students

Political participation of a group representative of society is essential for the legitimacy of a democratic system. But adolescents are not heard sufficiently and receive too little attention in contemporary democracy. Their political participation is very low and not representative for their age group, as politically engaged adolescents often...

Cultural variations and design guidelines to attune health programs from Spain to the Netherlands: Attuning the TAS program to Dutch classrooms

This master thesis report is the result of a six-month-long graduation project for the Design for Interaction master at TU Delft. The report describes the development of the design guidelines to attune the TAS program to the Netherlands.<br/>The main goals that guided the project were three: identify which aspects of a healthy habit program (TAS...

I Love You, I Love You Not: Enhancing Female-Specific Mate Selection in Online Dating

Nat King Cole once sang “the greatest thing you’ll ever learn is just to love and be loved in return” in the song “Nature Boy” written in 1947. Four years prior to its release, the psychologist Abraham Maslow published his book “A Theory of Human Motivation” in which the hierarchy of needs is explored (Clark, 2010). Above our physical needs and...

PREQUEL: A tangible storytelling tool for building a family culture

This report describes the development of the tool PREQUEL, a tangible storytelling tool to build a family culture. The tool is intended to support meaningful conversations between two parents. Through conversation and storytelling, the tool encourages them to explore the world of parenting and everything that comes with that. <br/><br/>Parenting...

Forenet: A Context-sensitive Tool To Measure Social Wellbeing At The Workplace

Social wellbeing at work by definition incorporates the feeling of belongingness, having satisfying social interactions and relationships with others (Fisher, 2014). During the COVID-19 pandemic, working from home has raised our awareness that positive social interaction with colleagues or peers is crucial to our wellbeing and the lack of it...

Playful learning through designing toys: Developing a design education toolkit for a non-profit organisation in rural Kenya

Sustainable Rural Initiatives (SRI) is a non-profit organisation in Okana, a rural community in West Kenya. SRI provides the community members of Okana with opportunities to develop practical skills such as carpentry and tailoring. SRI also works with international partners with specific expertise to give local community members opportunities to...

Zachte Wacht: a concept promoting long-term social support for CSN parents

When a child with special needs is born, the lives of all family members radically change, and so does their family culture. For the well-being of their parents, it is crucial that they feel connected with the people in their surroundings, for fulfilling their fundamental human needs, for maintaining their connection with their surrounding...

One size fits some: Gender bias in design, and how to address it in design education

This thesis discusses the role of gender bias indesign and explores how attention to genderand sex in design can be addressed in designeducation, specifically in the first semester of thenew bachelor of Industrial Design Engineeringat the TU Delft that will start in 2021. As willbe discussed in this report, not consideringgender and sex in...