Techno-Optimism and its Impact on Civil Servant Decision Making: A Case Study and Insights into AI Case Routing for Welfare Benefits Allocation

In our thesis, we conducted an in-depth exploration of the integration of Artificial Intelligence (AI) in public sector decision-making, focusing particularly on AI case routing for welfare benefits allocation. Initially, our research was guided by a techno-optimistic viewpoint, presuming that municipalities would inherently benefit from AI...