Introduction to the Issue on Artificial Intelligence in the Public Sector: Risks and Benefits of AI for Governments

Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still relatively a new research area in the field of digital...

Big and Open Linked Data (BOLD) in Research, Policy and Practice

The value of data as a new economic asset class is seldom realized on its own. With less reliance on self-administered survey, it offers new insights into behaviors and patterns. Yet it is a huge undertaking of bringing together multiple actors from different disciplines and diverse practices to examine the underexplored relationships between...

The collaborative realization of public values and business goals: Governance and infrastructure of public-private information platforms

The scale of society's evolving challenges gradually surpasses the capacity of the public sector to address them. Coping with these challenges requires budget-short governments to look for innovative ways to transform and improve their operations and service provisioning models. While in many cases transformation starts from the inside-out ...

Measuring and Benchmarking Public Service Organizations: Case studies of back office measurement in Pakistan

Most measurement instruments in e-government focus on easily visible aspects and do not measure deep within organizations. In contrast the measurement instrument presented in this thesis focused on measuring elements within organizations. This requires different type of methods which goes beyond visiting websites and measuring what is visible...

Design Principles for Improving the Process of Publishing Open data

· Purpose: Governments create large amounts of data. However, the publication of open data is often cumbersome and there are no standard procedures and processes for opening data. This blocks the easy publication of government data. The purpose of this paper is to derive design principles for improving the open data publishing process of public...