Integrating Design Thinking in Lean Six Sigma: a service design case study for interest reduction on mortgages

This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the...

Designing Circular Cities: Exploring the development of circular economy in cities

Urban policymakers face more complex issues than ever before in developing a socially-, economically- and environmentally sustainable cities. Some cities have already started transitioning towards a circular economy in this endeavor. This research explores the ways in which four pioneering cities have started navigating this transition, and uses...

Exploring innovation in a professional services firm: Design dialogues for better innovation

Deloitte Innovation is the innovation entity of Deloitte NL, they aim to improve the innovation capability of the company. One of their main activities is managing the incubator in which employees are able to develop new professional services for Deloitte. This project focusses on improving and increasing the input of this development process. A...