Searched for: department%3A%22Product%255C%252BInnovation%255C%252BManagement%22
(1 - 2 of 2)
- document
-
Snelders, H.M.J.J. (author), Perik, E.M. (author), Secomandi, F. (author)This paper investigates the degree of control that designers might have over human relations in services. For this purpose, a number of speculative service designs were devised to address work-related stress. We focus on three of the generated designs, where design interventions have made changes to the material circumstance in which contacts...conference paper 2014
- document
-
Snelders, H.M.J.J. (author), Mugge, R. (author), Huinink, M. (author)This research uncovers seven cross-category design styles and demonstrates how people’s preferences for these design styles are based on social distinctions. Knowledge of these cross-category design styles and the research approach might assist designers when faced with the challenge of how to address different market segments, and how to play...journal article 2014