DESIGNHUIS: Powerhouse for Transformation

This Master thesis report covers the process of developing a service platform for the facilitation of the creative industry in collaboration with the DesignHu- is, based in Eindhoven. Using input from the community in Eindhoven a po- sitioning statement is made for the DesignHuis and the needs of the Creative community in Eindhoven. Based on the...

Thales' naval service market: Delivering value to unique customers

Design of a model that guides the process of analysing the naval service market and setting up the requirements for service propositions for Thales Nederland.

Redesigning KLM's services regarding Passengers with Reduced Mobility

PRMs, Passengers with Reduced Mobility are becoming a larger part of KLMs customers. European airlines are by law obliged to offer every passenger the chance to fly, European airports are by law obliged to offer PRMs a hassle free journey, which means in the case of PRMs they offer an assistance service. There are many different kind of mobility...

Towards a Service-Oriented Company within Healthcare

This graduation project has been executed in collaboration with the Norwegian company Redcord AS. Redcord designs and develops equipment for sling exercise training as well as treatment of musculoskeletal disorders (MSDs). Neurac, an evidence-based treatment approach, is at the core of the business. The active treatment method utilizes the...

THANKS: A tool for Corporate Social Responsibility

Thanks is a service based on a smartphone application, which enables companies to step up with corporate social responsibility (CSR) by reducing energy consumption in their office buildings while supporting one NGO working for environmental protection and conservation.

∞ Infinity 236. Design for innovation in the corporate industry: The backend processes. Rethinking the Product-Service Development Process in the Automotive Industry to support long term Innovation: The processes behind the service of a service-enabling system

The thesis explores the field of Innovation and its role within Large Corporate Companies today. As such, this document develops a Design Innovation Process for the Service Design sector within in the Corporate Automotive Industry. The project was conducted with a co-creation collaboration approach, and User-centred Design methodology. As a...

Service Innovation in the Postal Industry

For a couple of years PostNL has been dealing with a decline in mail volumes. As a postal company whose main business is in mail delivery this has affected their income greatly. In order to keep growing as a company PostNL has set out to find new innovative opportunities in new markets. For this project the 65+ market was examined. During in...

Designing for Lovable Services: Constructing emotional bonds between users and digital service offers

This project suggest a process to Design for Lovable Sevices, which are offers that promote and allow users to construct an emotional bond. The goal is to provide Fjord, a Service Design Consultancy, with a new approach to design services that aim for user engagement and retention. The challenge derives from two aspects: The growing number of...

Education in the processing industry: Designing new consultancy services

In this graduation project a new consultancy service has been developed for a company that traditionally offers educational services to their clients in the processing industry. By using Service Design methods such as the Service Blueprinting technique, insights were gained in current services and opportunities for new service design. In the...

Design at the Service Factory

The present research is about a case study of a project held in the Service Science Factory, an initiative of the Maastricht University School of Business and Economics for developing new service concepts. The objective of the research was to explore the contribution of design to service concept development. The analysis focused on exploring the...

Motivating elderly in elderly homes to change their activity behavior

This thesis describes the design process of a service, Pearls in North, for elderly who live in Humanitas. The goal of the project was to design a product or a service that makes elderly physically more active so they feel good, stay healthy and independent. When people become older they tend to become more passive. Especially when people move...

A Mobile Communication Concept to Enhance Perceived Proximity

This thesis project is completed as part of the Product Planning and User Experience team at Vodafone Netherlands. The main objective is to create a new mobile communication concept based on the vision to make people feel closer to each other. This report proposes a context-aware communication called Airmail that enables people to send messages...