The need for customizing maintenance services in social housing

The purchasing of maintenance service delivery in the Dutch social housing sector: Optimising commodity strategies for delivering maintenance services to tenants

For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing stock. They spent around 2.8 billion euros a year on...

Performance measurement in the Dutch social rented sector

Contractor selection for performance-based maintenance partnerships

Quality assurance of performance-based maintenance partnerships

Dutch housing associations develop new procurement methods for maintenance of their housing stock, namely performance-based partnership forms. Partnership forms promise the optimal use of know-how of parties involved. For contractors a performance-based approach means major changes in working processes, methods and need for information. A vital...