The purchasing of maintenance service delivery in the Dutch social housing sector: Optimising commodity strategies for delivering maintenance services to tenants

For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing stock. They spent around 2.8 billion euros a year on...

Technisch beheer door woningcorporaties in de 21e eeuw. Professioneel, klantgericht en duurzaam

Technical management is an important policy field for housing associations. Technical management processes influence the product, price, and exploitation characteristics of dwellings. At the higher level the strategic stock policy concerns the complete stock of the housing association. The design of a model relationship between the strategic...