Streamlining cross departmental interactions of back office processes in financial services

Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to...

Improving the operations of the Facing & Cancelling Department in the sorting centre during the reorganization

Streamlining cross departmental interactions of back office processes in financial services

Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to...

Applying Lean Six Sigma in a multi-department environment: Reducing the rejection of steel slabs within Tata Steel IJmuiden

This report presents the results of a thesis research project executed at Tata Steel IJmuiden at the technical quality department of the Basic Oxygen Steel plant. This department wanted to reduce the rejection of their produced steel slabs within the internal supply chain of Tata Steel. For this project the Basic Oxygen Steel plant wanted to use...

ICT as enabler or inhibitor of Lean Six Sigma Process Improvement

Exploring the added value of Modelling and Simulation in Lean Six Sigma projects - Formulating an extended DMAIC framework that manages service related challenges in Lean Six Sigma projects based on a triple case study at KPN

Lean Six Sigma (LSS) is a quality management technique that is widely applied to optimize business processes. Although developed to improve manufacturing processes, LSS is increasingly applied in service related industries. The processes in service related industries significantly differ from physical manufacturing processes in content, physical...

Redesign of the inter sorting centre transport schedule for 24 hours mail at PostNL

Improving the Outbound Logistics at KLM Engineering & Maintenance

Within this report, a process improvement framework is developed and applied in the case of the outbound Logistics process at KLM Engineering & Maintenance. The methodology proposed for the improvement of the process includes a synergy of three different, but related theories: Lean, Six Sigma and Engineering Design. The integration of their...

Efficiency Analysis of a Planning Process in Chemical Industry: Improving the Planning Process of the Polyols' supply chain using Lean Six Sigma