Conversational AI in the context of setting up a project brief: Creating a conversational AI tool for self-evaluating and improving the quality of inter-organisational design briefings.

A feedback system for a children's helpline training-chatbot

Optimizing Student Teamwork: Improving User Engagement and Collaborative Effectiveness: with SMART Collaborative-Goal-Setting Based Chatbot and Effort Visualization Tool

Emotion Model for Child Helpline Training Tool

The Impact of Vocal Communication and its Personalization on Intention to Use of Chatbots Using Behavioral Activation to Support Patients Experiencing Depression

Designing for explanation-driven trust in Chatbots

Iris - A knowledge Graph-based chatbot for Explaining Robotic Scenario Information to Human Operators in a Retail Setting

Value-sensitive Evaluation of Hybrid Human-AI Chatbots in Customer Services

A Conversational Agent for Stress First Aid: Mental Well-being Awareness for Police Officers

Exploring the Impact of Motivational Arousal and Generalised Anxiety Disorder on Language Use

Socio-Technical Boundary Conditions for Chatbot Implementation in Organizations

Trust and Perceived Control in Burnout Support Chatbots

Goal-setting dialogue for physical activity with a virtual coach

Few shot emotion recognition using intelligent voice assistants and wearables: Learning from few samples of speech and physiological signals

A BDI-based Virtual Agent for Training Child Helpline Counsellors

Accelerating twin transitions through a liminal strategy: A research with Barco to facilitate customer centric sustainability

Supporting pregnant women with gestational hypertension when bringing about diet change

Social relations and diabetes: Creating a support system for people with diabetes

Robotic process automation or Chatbots? : A Framework to evaluate the impact of new IT systems on organizational business processes

Personalized Dyadic Chatbot Conversations: The influence of human and chatbot personality on customer satisfaction within the e-commerce domain