Lessons Learned from Designing and Evaluating CLAICA: A Continuously Learning AI Cognitive Assistant

Learning to operate a complex system, such as an agile production line, can be a daunting task. The high variability in products and frequent reconfigurations make it difficult to keep documentation up-to-date and share new knowledge amongst factory workers. We introduce CLAICA, a Continuously Learning AI Cognitive Assistant that supports...

Tacit Knowledge Elicitation for Shop-floor Workers with an Intelligent Assistant

Many industries face the challenge of capturing workers' knowledge to share it, particularly tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive. Considering this knowledge's breadth and dynamic nature, existing knowledge-sharing solutions are inefficient and resource intensive. Conversational...

The Human Factors of AI-Empowered Knowledge Sharing

Many industries are facing the challenge of how to capture workers' knowledge such that it can be shared, in particular tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive, especially if the operator must frequently reconfigure it for different products. Considering the breadth and dynamic...