Emotion Model for Child Helpline Training Tool

Child helplines play a crucial role in delivering expert assistance to young clients facing challenges and seeking support. While counselling is instrumental in enhancing children’s mental well-being, the limited number of experienced counsellors is inadequate given the substantial workload. At this point, effective training to volunteer...

Socio-Technical Boundary Conditions for Chatbot Implementation in Organizations

This research focuses on the effects of the socio-technical boundary conditions on the success of chatbot implementation in organizations. To do so, different actor perspectives on "successful implementation" are explored and 33 boundary conditions are proposed. The findings suggest that satisfying the boundary conditions has a positive effect...