Understanding students’ adoption of the ChatGPT chatbot in higher education: the role of anthropomorphism, trust, design novelty and institutional policy

The present research aims to highlight the underlying factors that drive students’ adoption of the ChatGPT chatbot in higher education. This study extends the meta-UTAUT framework by including additional exogenous factors of anthropomorphism, trust, design novelty, and institutional policy. Empirical examination with Structural Equation...

The Impact of Vocal Communication and its Personalization on Intention to Use of Chatbots Using Behavioral Activation to Support Patients Experiencing Depression

The 21st century has seen a significant increase in the global prevalence of mental health problems, affecting almost a billion people. These conditions not only reduce the quality of life for individuals but also lead to stigmatization, discrimination, and social isolation. The COVID-19 pandemic has further exacerbated mental health issues,...

A longitudinal study on artificial intelligence adoption: understanding the drivers of ChatGPT usage behavior change in higher education

As the field of artificial intelligence (AI) continues to progress, the use of AI-powered chatbots, such as ChatGPT, in higher education settings has gained significant attention. This paper addresses a well-defined problem pertaining to the critical need for a comprehensive examination of students' ChatGPT adoption in higher education. To...