Evaluation of feedback generated from agent-based social skills training systems: A qualitative analysis on the comprehensibility, usability, and improvement points of the generated feedback

Chatbots are tools that can potentially be utilized in chat-based child helpline training. In this type of training, the quality of the feedback received is of vital importance. This paper aims to analyze the automated feedback generated by such a chatbot. The domains analyzed include user comprehension, usefulness, and potential improvement...