The CERTIFIED approach to Human-Centered AI adoption: A framework for agile policymaking to regulate technology

Policymaking regarding Artificial Intelligence is threatened to lag behind, and the Dutch Ministry of Justice and Security stated its desire to catch up. The longer we wait, the wider the ‘gap’ will become between regulation and market development. In order to keep AI technology beneficial, a human-centered design approach should be key not only...

User involvement and the processing of qualitative user feedback in an Agile environment: a case study

Agile approaches can present processes in which involving end-users and handling user feedback can become a complex task. Companies do not want end-users to give their valuable time and feedback if at the end it is going to end up as another item in the endless to-do list of the development project. <br/><br/>During this graduation project, I...