Improving the perception of waiting time through positive interactions at the G-gates of Schiphol

To achieve the ambition of providing a 9+ experience for every passenger, the Passenger Experience Platform develops concepts that improve on impactful touchpoints of the passenger journey. Increasing the passenger satisfaction contributes to the ambition of Schiphol to become Europe’s preferred airport. The departure gates are impactful...

Designing for Personal and Environmental Wellbeing

In current behavioural approaches to Design for Sustainability, collectively labelled Design for Sustainable Behaviour (DfSB), the main focus is on “mitigating, controlling or blocking unsustainable or inappropriate behaviour by users” (Lilley, Lofthouse & Bhamra, 2005). The concept of sustainability appears limited to restraining the...