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Kolfschoten, G.L. (author), Grünbacher, P. (author), Briggs, R.O. (author)A key task of a professional facilitator is to assure the quality of the knowledge products created through collaborative effort. To manage the quality of the knowledge a group generates, facilitators attend to, judge, and question the quality of the contributions a group makes, the decisions it makes and the commitments its members make toward...journal article 2011