Value-sensitive Evaluation of Hybrid Human-AI Chatbots in Customer Services

The state-of-the-art shows the potential of chatbots and other Machine Learning (ML) models to perform many tasks of high quality. Especially chatbots are already used by many companies to assist their customer service. However, chatbots will likely never be able to perform all tasks perfectly. Therefore, it is still the question whether such a...

Ergonomic evaluation of pilot oxygen mask designs

A revised pilot oxygen mask design was developed for better fit to the Korean Air Force pilots’ faces. The present study compared an existing pilot oxygen mask and a prototype of the revised mask design with 88 Korean Air Force pilots in terms of subjective discomfort, facial contact pressure, and slip distance on the face in high gravity....

Development of a usability evaluation method using natural product-use motion

The present study developed and tested a new usability evaluation method which considers natural product-use motions. The proposed method measures both natural product-use motions (NMs) and actual product-use motions (AMs) for a product using an optical motion capture system and examines the usability of the product based on motion similarity...

Kwaliteit van het HEP-instrumentarium voor toepassing in het IJsselmeergebied