Schiphol Theatre: 2050 Schiphol Terminal Futuristic Theatre

Airport has been labelled as a non-place by the French anthropologist Marc Augé, with its place as a limbo filled with a mass of isolated individuals which response to non-human mediations such as boarding screens and signages. Consider together with the automatic trend of mobility as well as the social health trend of non-real life...

Schiphol Security Scanner: Restoring the balance between passenger, agent and Scanner

Using Schiphol’s Security Scanner is confusing for a lot of passengers. Therefore, security agents currently have to fully take on the task of guiding the passenger through the Scanner. This repetitive task in the high volume environment of Schiphol security leads to physical and mental exhaustion which results in frustration, and is projected...

A revision of the Security Scanner: Restoring the balance between passenger, agent and Scanner

Using Schiphol’s Security Scanner is confusing for a lot of passengers. Therefore, security agents currently have to fully take on the task of guiding the passenger through the Scanner. This repetitive task in the high volume environment of Schiphol security leads to physical and mental exhaustion and results in frustration, which is projected...

The Schiphol Experience: Building a seamless travel experience through Information and Interaction

In an increasingly competitive climate, it has become more and more important for airports to look at ways to improve the passenger experience. This is especially applicable for Amsterdam Airport Schiphol, since it has the explicit ambition to become Europe’s preferred airport for passengers. In line with this reasoning, this study looked at how...