Towards a line-of-sight, implementation of performance measurement by road agencies: A European and Western Australian perspective

This paper is the result of an international, explorative study of the alignment of government and road authority goals from different European countries and Western Australia. The goal of the study is to advance the understanding of the development of performance management of road agencies. Agencies around the world are using performance...

Performance measurement of public facilities in Thailand: A case study of Dhanarak Asset Development

This paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in Thailand, and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand. The case study has been...

Performance measurement of workplace change in two different cultural contexts

There is a growing need for performance management and performance measurement that not only covers all aspects of an organisation, but which can be applied to various situations in a changing internal and external environment. The changing organisational and external contexts, such as the increasing demand for talented knowledge workers and...

Measuring the added value of workplace change. Comparison between Theory and Practice

Purpose: Worldwide organisations have introduced more flexibility in place, time and ways of working. In order to be able to define the added value of workplace change, a clear performance measurement system is needed to measure organisational performance in connection to real estate before and after the change. This paper compares various...

Regulation in Splendid Isolation: A Framework to Promote Effective and Efficient Performance of the Electricity Industry in Small Isolated Monopoly Systems

Performance-based maintenance agreements by Dutch housing associations