How design professionals learn within collaborative research projects

Collaborative research projects are great opportunities for the involved design professionals to learn. Many design professionals join in such collaborations to contribute with their existing professional expertise, but also to further develop and extend that expertise. However, learning by individuals is usually not the main aim, and we lack...

Visualising and reverging: Understanding the intersection between creativity and visual thinking

We investigate reverging - the phase between the diverging and converging steps in a creative process - in the context of a visual thinking agency. Creative facilitation literature advocates for such a phase, aimed at revisiting and rearranging ideas generated during diverging, to prepare for converging. However, in practice this step is...

Concept for a persona driven recommendation tool for process modelling approaches

In order to ensure successful product development processes, manifold modelling approaches have been developed, which cover a wide range of aspects such as responsibilities, duration of activities and dependencies. Still, an industry standard does not exist. Users of process modelling approaches are driven by different targets depending on the...

Alarm compliance in healthcare: Design considerations for actionable alarms (in intensive care units)

Intensive care units are technologically advanced environments that are designed to safeguard the patient while their vitals are stabilized for further treatment. Audible and visual alarms are part of the healthcare ecology. However, these alarms are so many that clinicians suffer from a syndrome called 'alarm fatigue' and often do not comply...

An inventory of creative spaces: Innovative organizations and their workspace

Creative workspaces are becoming popular in many organizations. They are believed to support innovation efforts and creativity among employees. This paper presents spatial evidences of creative work environments from real-life organizations, based on an exploratory multi-case study in 18 institutions. The found workspaces were mapped and...

Design requirements to educate and facilitate junior design professionals to reflect more effectively on critical situations and conflicts at work

Junior designers are not trained to cope with critical situations and conflict at work. Most design schools do not educate their design students to prepare them for (potential) conflict. As a result, junior designers often do not have conflict-handling skills to handle critical situations and conflicts. While some tools and methods exist to...

Design contributions to building technology: goals, interfaces and responsiveness

In this paper, I identify issues that arose in a recent pilot project in which designers contributed to the construction field. The project was led by an overall responsible innovation goal for sustainability impact: contribute to global CO2 reduction. The innovation solution being developed to achieve this goal was a sustainable renovation...

A CHAT approach to understand framing in digital service innovation

Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to...

Tackling Reframing: The Development and Evaluation of a Problem Reframing Canvas

The problems of today are increasingly complex in nature. Yet, most support provided by design agencies and innovation consultancies is based on unstructured approaches, guided by the facilitators own intuition. This article presents the Teckel canvas, an approach to guide problem reframing in facilitation to both tackle solution and problem...