Bank card as OV-chipcard: A user-centered strategy for successful adoption of the contactless EMV bank card in Dutch public transport

Background & Relevance The OV-chipcard has been widely accepted within the Netherlands as method for payment in pubic transport. However the smartcard does not lower the barrier of use for everyone and research shows that infrequent and international travellers often still have trouble purchasing and using it. To deal with this problem the...

Opening the closed: Design of a user-centered closed payment border

Context In recent years, to let/make people check-in and out and to control access to stations, in the busiest train stations and in most of the metro stations, gates have been introduced. E-ticketing gates for public transportation with suboptimal interaction can cause congestions as well as stress and discomfort for the users, which can lead...

Check-in / Check-out: Design of a user-centered, open payment border for the OV-chipkaart

This thesis is part of my graduation project at the OV-chipkaart Graduation Lab of the Faculty of Industrial Design Engineering at the Delft University of Technology. The aim of the Graduation Lab is to improve electronic ticketing for travellers using Dutch public transport in a 3 to 10 year time-span. This work is supported by the Ministry of...