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Kim, A. (author)Design approaches are increasingly being employed by governments worldwide to address public service and policy issues. This book explores the evolution of these design practices within the context of local government, shedding light on the value they can create and how they become stabilized in six local government organizations.doctoral thesis 2023
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Mouton, Sam (author)(Innovation) portfolio management literature is extensive but barely touched upon in the public context. Portfolio management is instrumental in resource allocation and strategic decision-making, directing investments toward strategic priorities. This thesis explores how innovation portfolio management (IPM) is performed at the Dutch Ministry of...master thesis 2023
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van Merrienboer, Marleen (author)Technology advancements and growing demands from citizens brought about a digital transformation of the Dutch public sector. As the digital standard rises higher and higher, the Dutch public sector is faced with the task to offer a strong digital environment and can choose to do so by either maintaining current IT infrastructures or by investing...master thesis 2023
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El Moussaoui, Chakir (author)In today's society, the rapid progression of digitization has led to the automation of various facets of human existence. This transformation has been facilitated by the utilization of algorithms, which are instrumental in driving efficient and effective automated processes. These algorithms have also found widespread adoption in the public...master thesis 2023
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Rajiv, Miny (author)Responding to the trend of increasing use of artificial intelligence (AI), we need to ensure applications of AI are designed, implemented, utilised and evaluated in a careful manner. Explainable AI, or XAI, meaning; - given a certain audience, the details and reasons of both technical processes of the algorithm-support system and the reasoning...master thesis 2023
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Nouws, S.J.J. (author), Martinez de Rituerto de Troya, I. (author), Dobbe, R.I.J. (author), Janssen, M.F.W.H.A. (author)Algorithmic and data-driven systems are increasingly used in the public sector to improve the efficiency of existing services or to provide new services through the newfound capacity to process vast volumes of data. Unfortunately, certain instances also have negative consequences for citizens, in the form of discriminatory outcomes, arbitrary...conference paper 2023
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Brinkman, Geert (author), van Buuren, Arwin (author), Voorberg, William (author), van der Bijl-Brouwer, M. (author)Public organizations are increasingly turning to design thinking to address wicked societal issues, enhance innovation, and improve services. However, in general, public organizations do not provide the most receptive context for design thinking. To be applied effectively, design thinking requires sufficient tolerance for uncertainty,...journal article 2023
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van der Vliet, Stan (author)Large software projects often overrun costs, development time and do not deliver what has been envisioned by the customer. An important factor contributing to these cost overruns is the mismatch in the approaches of IT-architects and agile software development roles. In literature there are hints that complementary added value could be achieved...master thesis 2022
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Delfos, J. (author), Zuiderwijk-van Eijk, A.M.G. (author), van Cranenburgh, S. (author), Chorus, C.G. (author)As the application of machine learning (ML) algorithms becomes more widespread, governmental organisations try to benefit from this technology. While ML has the potential to support public services, its application also introduces challenges. Several scholars have described the possible opportunities and challenges of ML applications in the...conference paper 2022
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Nair, Pranav (author)The advent of the 21st century has seen economies worldwide increasingly investing towards developing smart and sustainable innovations for addressing social and environmental challenges such as climate change, adapting to demographic change, public health care an well-being etc. These challenges, often referred to as 'grand challenges' are...master thesis 2021
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Dekker, Loek (author)In the Netherlands, one of the government bodies solving complex problems is the Netherlands Enterprise Agency (‘Rijksdienst Voor Ondernemers’; RVO). Within RVO, X-lab is developing new ways of working to be better prepared to deal with these complex problems. In short, X-lab is RVO’s internal innovation lab that creates and collects different...master thesis 2021
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Naik, Madhumita (author)Reaching net-zero carbon emissions by 2050 is vital to limit global warming to 1.5◦C. Decarbonizing the heating sector that is globally responsible for half of total energy consumption is necessary to achieve climate-neutrality goals. The complex nature of the heating sector (characterized by variable market demands, and complicated stakeholder...master thesis 2021
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Brom, Daniël (author)Scandals in which governmental ADM tools played a role, have recently brought<br/>about political and societal debate about the potential harms to citizens that such automated systems potentially bring. This thesis focuses on ADM systems which contain an AI component. Based on the knowledge gaps perceived,<br/>the main research question for this...master thesis 2021
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Goodwill, Maya (author), Bendor, R. (author), van der Bijl-Brouwer, M. (author)Moving into the social and public sector, service design is becoming both more complex and more participatory. This is reflected in the greater diversity and interrelatedness of stakeholders and the wicked problems being addressed. However, although many service designers working in the social and public domains bring into their design...journal article 2021
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Zuiderwijk-van Eijk, A.M.G. (author), Chen, Yu-Che (author), Salem, Fadi (author)To lay the foundation for the special issue that this research article introduces, we present 1) a systematic review of existing literature on the implications of the use of Artificial Intelligence (AI) in public governance and 2) develop a research agenda. First, an assessment based on 26 articles on this topic reveals much exploratory,...journal article 2021
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Weerakkody, Vishanth (author), Janssen, M.F.W.H.A. (author), El-Haddadeh, Ramzi (author)The realisation of citizen-centric services in the public sector requires breaking traditional silos and transforming existing institutional structures and processes. Recent transformation efforts undertaken in government institutions have embraced business process re-engineering (BPR) concepts championed by the private sector over decades...journal article 2021
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Bharosa, Nitesh (author), Janssen, M.F.W.H.A. (author)Many governments want to harness the potential of new digital technologies for shaping an progressive and inclusive society. However, they often struggle to translate their ambitions into reality. Drawing on the quadruple helix model, Digicampus is an innovation ecosystem in the Netherlands in which government, academia, citizens and...journal article 2020
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Valks, B. (author)Purpose: The purpose of this study is to generate knowledge about the use of smart campus tools to improve the effective and efficient use of campuses. Many universities are facing a challenge in attuning their accommodation to organisational demand. How can universities invest their resources as effectively as possible and not in space that...poster 2019
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Al-Hamdani, Iram (author)When looking at a country like Oman that is abundant in its historical and cultural heritage, it is apparent that these aspects have a huge role in shaping this country’s identity, and remains to this day engraved in different parts of its built environment. However, the values and opportunities of cultural heritage are increasingly overlooked...master thesis 2019
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Westermann, Ferre (author)Agility is increasingly being used in the public sector as its adaptive approach through short-cycled development could allow public services to keep up with developments in technology and the complex problems contemporary societies face. There are, however, some dilemmas at play when it comes to agility and the public sector’s transparency and...master thesis 2019