Will Algorithms Blind People? The Effect of Explainable AI and Decision-Makers’ Experience on AI-supported Decision-Making in Government

Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making...

A Systematic Literature Study to Unravel Transparency Enabled by Open Government Data: The Window Theory

The opening of data has been credited for improving transparency and for providing a window on government functioning. Although this relationship is intuitively apparent, it is in fact complex and the mere opening of data might not actually yield transparency. In this paper, a comprehensive model of determinants that enable or impede...

Data science empowering the public: Data-driven dashboards for transparent and accountable decision-making in smart cities

Dashboards visualize a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions. Dashboards can be used by governments to support their decision-making and policy processes or to communicate and interact with the public. The objective of this paper is to understand and to support the...

Designing and Evaluation Transparency in Open Government

One of the objectives of opening data is the creation of transparency. However, transparency is an ill-defined concept. My PhD thesis aims to help designers, architects and policy-makers develop portals and applications to enable transparency for the diverse society. Literature will be reviewed to understand the concept of transparency and to...

Towards an ambidextrous government: Strategies for balancing exploration and exploitation in open government

Governments are often putting their efforts in the operation and execution of existing services without having the means to innovate. Ambidexterity is the ability to operate existing services and to innovate at the same time Ambidexterity is a concept originating from organizational studies in the private sector and is hardly used in the public...