The resident-centered energy transition: Bridging the gap between the customer and business journey for installation companies

The Netherlands is confronted with a formidable challenge in the transition away from natural gas in the built environment. In this challenging landscape installation companies have an opportunity since they are often perceived as natural points of contact by residents to further aid the acceleration of the energy transition. However,...

An optimized Design for a shared vehicle Service

LeasePlan Tripp is a new Service proposition that answres major changes the mobility and fleet management industry is facing. Before the Tripp pilot went live in February 2021, several questions emerged: How could the Tripp Service be improved and scaled up effectively? Therefore, this graduation project assignment was raised: “Design an...

From Consumers to Users and Contributors

To meet the growing demand of mobile devices, it is important to regain and re-use the products, components and materials. The first steps are already taken by introducing new business models towards the circular economy. To stimulate these circular business models, suggestions are given how to change customer behaviour towards circular economy...

The Design and Strategy of the Hilti NL solar trade portfolio

Hilti Nederland formulated the following problem statement; the Hilti Group, HAG, has a portfolio of PV mounting systems (PVm) available. This portfolio is developed for mature PV markets outside The Netherlands. The differences and similarities in needs and solutions between these markets and the Dutch solar market have not been investigated...