Researcher introspection for experience-driven design research

We challenge the unquestioning pursuit of the appearance of objectivity and ingrained designer-user dualism in human-centred design research and propose a<br/>resurrection of introspection as a valid approach to investigating subjective experiences. Through comparing epistemic perspectives and reviewing the<br/>histories of introspection in...

Design -|+ Negative emotions for positive experiences

Experience-driven design considers all aspects of a product – its appearance, cultural meaning, functionality, interaction, usability, technology, and indirect consequences of use – with the aim to optimize and orchestrate all these aspects and create the best possible user experience. Since the late 1990s, designers and design researchers have...

The role of subjective well-being in co-designing open-design assistive devices

In this paper we explore the role of subjective well-being within the process of making together a personalized assistive device. Through a process of social product adaptation, assistive artifacts become part of occupational therapy and co-evolve with clients. Personal digital fabrication tools enable small user groups to make and share...

Towards a conceptual framework for Experience-Driven Innovation

Companies that aim to evoke specific experiences among their customers, should not only modify their design process, but also need to reorganize their innovation processes. Experience-driven innovation has implications on at least three levels in the organization: company, brand, and product/service level. The creative process at each level can...

Feel the art: Creating museum involvement by tapping universal human concerns

This paper reports an experience-driven design project that was commissioned by the Amsterdam Rijksmuseum. The aim was to cause a shift in the relationship between visitors and the art collection from one that is experienced as ‘distant’ to one that is experienced as ‘committed’. In five steps, an online application was conceptualised, developed...