The value of FM for a healthy urban environment; application of the FM Value Map to Urban FM

Background and aim - Facility management is the art of facilitating the core process of a company, providing an inspiring and healthy environment for both employees and clients. When the perspective would be broadened from healthy buildings to healthy cities, what value could be added by an “Urban FM” approach, facilitating living in a city,...

Key Performance Indicators for Evaluation of Commercial Building Retrofits: Shortlisting via an industry survey

Key performance indicators (KPIs) are quintessentially useful for performance evaluation, but a set of pragmatic KPIs for holistic evaluation of retrofits for commercial buildings is hitherto unavailable. This study was conducted to address this issue. Built upon the findings of a systematic literature review and a focus group meeting in the...

Impact of employee satisfaction with facilities on self-assessed productivity support

Purpose: This paper aims to explore the relationship between satisfaction with buildings, facilities and services and perceived productivity support and to test whether the findings from a similar study of Batenburg and Van der Voordt (2008) are confirmed in a repeat study after 10 years with more recent data. Design/methodology/approach:...