Managing Information Exchange by Improving Information Flows in a Customer-to-Customer Process

This thesis aims to manage information exchange at the case company by designing an information exchange map using a business process model for the customer-to-customer process, together with structuring team meetings and creating ground rules for efficient information exchange. <br/><br/>The Damper Division of ZF Friedrichshafen AG (case...

Inland ports and information exchange: useful concepts to improve container transhipment terminals?

A large increase in containerized maritime transport, bigger ships and bigger call sizes cause the need for container transhipment terminals to increase the volume they can handle without increasing their handling costs and handling time at the terminal. This research aims at deepening the understanding of how this goal can be achieved through...

Data Quality in Inter-Organizational Product Information Sharing: Improving Quality of Product Master Data Exchanged Through Data Pools

Product master data (PMD) can be defined as a set of data that represents a selection of characteristics and aspects of its accompanying physical product. For several reasons, these data sets are increasingly exchanged between organizations within supply chains. Although this process is traditionally often supported by non-automated technologies...