Sharing Knowledge in an Emerging Field: The Case of a Knowledge Management System for Carbon Farming in the Netherlands

Designing the information flow: An engaging approach to guide an airline organisation in adequate information transfer to their contact centre staff

Bluebird, a Dutch airline company, was founded over 100 years ago. To this day, they aim to provide memorable experiences to their customers. To do so, Bluebird must service their customers well at every brand touchpoint. Even though digital self-service is becoming the norm, knowledgeable contact centre agents are important to ensure a seamless...

Design of Prognosis model for transportation volumes related to construction methods

The current research stems from the motivation of controlling the phenomenon of traffic congestion in urban areas that can be deteriorated due to the implementation of a construction project. Nowadays, it is frequently observed that construction activities in complex urban environments appear undesirable effects on the communities surrounding...

Prototyping a domain-task ontology for facilitating strategic decisions of asset managers of public sewerage systems

The current research stems from the motivation of reducing the information loss that asset managers face in the operation & maintenance phase of the project. Most of the public infrastructure assets’ condition nowadays deteriorate due to ageing and municipalities confront challenges to manage their portfolios effectively by adopting...

Improving Knowledge Management by means of Lean Thinking: A case study of project Lessons Learned exchange at the Engineering department of Janssen Biologics

Many of the activities carried out by organizations are performed by project teams. Product launches, new systems and processes, as well as their maintenance, are often implemented through project-based activities. Making these activities successful requires a long list of criteria, which heavily depend on effective use of a company's knowledge...

Knowledge management improvements at KPMG: An assessment of the knowledge channels at a large knowledge intensive organization

An assessment at a large knowledge intensive organization to improve their knowledge management system to be faster and more accurate. This thesis shows the analysis to come to recommendations for KPMG on how to improve their KMS. The result is an overview of knowledge channels KPMG can use to increase speed and accuracy. The analyses are done...