Measuring Strategic Design Performance: a KPI for the fuzzy front end

This thesis describes my Master graduation project in which I attempt to design a Key Performance Indicator (KPI) for Strategic Designers, to enable us to justify and explain our efforts in a quantitatively oriented context, such as a corporate setting.<br/>In the end, this project provides multiple novel perspectives to knowledge about...

Infuences on real estate benchmarking practice: Understanding the challenges and opportunities in the real estate benchmarking process

According to current theory, corporate real estate departments should choose a limited set of personalized Key Performance Indicators that are based on their own strategy and context. In general, organizations are often found to lack an objective assessment and rationale for the selection of these KPIs. Although previous studies have made an...