Improving the perception of waiting time through positive interactions at the G-gates of Schiphol

To achieve the ambition of providing a 9+ experience for every passenger, the Passenger Experience Platform develops concepts that improve on impactful touchpoints of the passenger journey. Increasing the passenger satisfaction contributes to the ambition of Schiphol to become Europe’s preferred airport. The departure gates are impactful...

Designing for Positive Emotions: Issues and Emerging Research Directions

ABSTRACT Central to the present paper is the question of how designers can be supported to deliberately facilitate positive emotional experiences. Related to this, the paper provides an overview of the research on design for positive emotions, its issues, and opportunities for further investigations. The practical relevance of transcending the...

Escaping the emotional blur: Design tools for facilitating positive emotional granularity

In human-product interactions, pleasure has many different shades. We can, for example, be proud of using an eco-friendly detergent, be all aflutter in anticipation of a planned trip when looking at a calendar application or experience a feeling of cathartic relief when playing a mobile phone game. Although these experiences are all pleasurable,...

EmotionPrism: A design tool that communicates 25 pleasurable human-product interactions

The range of positive emotions experienced in human-product interactions is multifarious. Differentiating positive emotions (e.g., joy, love, hope, and interest) and having an awareness of associated expressive interaction qualities (e.g., playful, careful, persistent and focused interaction) can support designers to influence users'...

When ‘Feeling Good’ is not Good Enough: Seven Key Opportunities for Emotional Granularity in Product Development

This paper reports a study that explored the usefulness of positive emotional granularity (PEG) in the product development process. PEG<br/>reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted<br/>with twenty-five design professionals to understand their...

'Feeling good' unpacked: Developing design tools to facilitate a differentiated understanding of positive emotions

<p> The range of positive emotions experienced in human-product interactions is diverse, and understanding the differences and similarities between these positive emotions can support emotion-driven design. Yet, there is little knowledge about what kind of tool would be effective to leverage the differentiated nature of positive emotions in...

Designing for Personal and Environmental Wellbeing

In current behavioural approaches to Design for Sustainability, collectively labelled Design for Sustainable Behaviour (DfSB), the main focus is on “mitigating, controlling or blocking unsustainable or inappropriate behaviour by users” (Lilley, Lofthouse & Bhamra, 2005). The concept of sustainability appears limited to restraining the...

Nuances of emotions in product development: Seven key opportunities identified by design professionals

The mood street: Designing for nuanced positive emotions

This paper addresses how design activities can be supported to evoke nuanced positive emotions through a design case. The topic of nuances of positive emotions and values of differentiating positive emotions in a design process are discussed. The case follows appraisal approach, which implicates that the way people appraise an event determines...

Pleasantness and arousal in twenty-five positive emotions elicited by durable products

This study reports quantitative research into two basic dimensions of emotions: pleasantness and arousal. Fifty-nine participants evaluated these two dimensions for a set of twenty-five positive emotions in relation to human-product interactions. Three levels of arousal were iden- tified: ‘exciting’, ‘median’ and ‘calm’. Nine emotions were found...

Aircraft Interior Design 2050

As the role of cross-continental air travel becomes increasingly crucial and common, the importance of in-flight comfort and experience also enhances. However, the current aircraft interior is commonly considered as providing an unpleasant and dreadful experience, especially in a long distance flight. Since the travel pattern and perceptions in...

How users experience great products

This study reports qualitative research about how users experience great products. Eighteen interviews were conducted in which participants were asked to bring along a ‘great’ product that they own. During the interviews participants explained why they consider a product great and how they experience it. The experiences were categorised in two...

Embodied Typology of Positive Emotions: The Development of a Tool to Facilitate Emotional Granularity in Design

This paper introduces a tool that has been developed to facilitate emotional granularity in design: ‘Embodied Typology of Positive Emotions’. Emotional granularity reflects individual differences in the ability to precisely represent and interpret one’s own and others’ emotional states, referring to distinct emotion words rather than merely to a...

Faces of product pleasure: 25 positive emotions in human-product interactions

The study of user emotions is hindered by the absence of a clear overview of what positive emotions can be experienced in humanproduct interactions. Existing typologies are either too concise or too comprehensive, including less than five or hundreds of positive emotions, respectively. To overcome this hindrance, this paper introduces a basic...

Design for Interest: Exploratory Study on a Distinct Positive Emotion in Human-Product Interaction

This study explored the possibilities to design interactions that evoke user interest. On the basis of appraisal theory, it was predicted that interest is evoked by a combined appraisal of novelty complexity and coping potential. Because the role of novelty-complexity is well-documented (i.e. a product must be appraised as novel and/or complex...