A-pier Clean VOP: Developing a strategy for on-time cargo delivery to the aircraft under clean apron conditions

The introduction of MARS stands at Amsterdam Airport Schiphol’s new A-pier means a Clean VOP policy will be enforced. Under this regulation, vacant aircraft stands must be free of any cargo and baggage. In order to comply with this policy, KLM Cargo has to redesign its cargo handling procedure which is currently based on push logic. This paper...

Modelling business process redesign strategies for improved reverse logistics in an aircraft component supply chain: A case study at KLM Engineering & Maintenance Component Services

Within aircraft component MRO industry, companies providing availability contracts are challenged by inherently unpredictable demand patterns and complex time crucial operations. Most prevailing academic literature within the MRO industry has focused on availability models or operations management in repair shops in the past. This study focuses...

Process improvement of Damen Shipyards Galati pre-processing: Merging two pre-processing facilities by implementing Lean Manufacturing

An improvement study to the pre-processing process of Damen Shipyards Galati (DSGa) is performed since benchmark analysis shows that the current pre-processing process underperforms, compared to industry peers. The objective is to increase DSGa’s throughput and decrease space utilisation, such that pre-processing facilities S1 and S1a can be...

Business Process Simulation Under Deep Uncertainty: Cas study at ING Arrears Management

Organizations are in ever changing environments which results in the need for constant adaptation of business processes and structures. Continuous business process improvements can result in cost savings as well as higher efficiency and effectiveness. In some cases business process improvements can be realized through experience and competent...