Smart Product-Service Systems in Fashion Industry: A Systematic Review of Sustainability Results

Purpose: This review paper provides an inductive analysis on "Smart product service systems" in fashion industry by explaining how servitization as a form of service innovation is critical for sustainability, and the promise of digital technologies for smart fashion industry based on analysing current challenges, opportunities, and digital...

Designing and Implementing Overarching Servitization Strategies in B2B Manufacturing Industry

Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...

Managing Service Innovations in Business-to-Business and Business-to-Consumer Contexts

With the rapidly growing service economy, firms must address the fundamental needs of the customers to sustain their competitive advantage. The role of the customer is being increasingly stressed by both academia and practice. However, an important implication from this is to make a distinction between the business customer and the general...

The Application of Contextual Innovation Management: The development of an Innovation Approach for the development of innovations in technical services

A workplace strategy for Unispace Italy: simplifying a too complex project phase and supporting its implementation and communication into the company

At the beginning of this thesis work, an initial exploration identified two main problems that impede the proper application of the strategy stage, part of Unispace Global methodology, in the Italian studio. <br/>On the one hand, a need for simplification and adaption emerged. The current strategy offering is too complicated to be taken as is...

Collaborative Servitization: Designing a decision support model for matching asset owners and manufacturers to enact collaborative servitization in the Dutch maritime industry

Plugging in the handyman business: Designing an open service innovation platform around the Ford Transit

This graduation project was part of a collaboration between the Ford Motor Company and the Delft University of Technology on the topic of Service Innovation for the Light Commercial Vehicle market. The goal of the University Research project is to infuse service design into Ford’s DNA by introducing design research and service design methodology...