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Digital Participation in Urban Planning: A promising tool or technocratic obstacle to citizen engagement?

Kleinhans, R.J. (author), Falco, Enzo (author)

Over time, urban planning scholars have studied ways to improve communication and collaboration between ‘experts’ and the ‘public’ in planning processes. Social media and the web 2.0 have strongly affected governments’ communication with citizens. The growth of public participation, Geographic Information Systems and geo-visualisation interfaces...

book chapter 2022

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Exploring local activism in the neighborhoods of Cairo

Elwageeh, Aya (author), Kleinhans, R.J. (author), van Ham, M. (author)

Governments are focusing on building new cities to control rapid urbanization and accommodate overpopulation in Africa. Meanwhile, existing agglomerations suffer from urban deterioration, much to the dissatisfaction of their residents. Cairo is an exemplary case of active residents’ response toward urban deterioration in their neighborhoods,...

journal article 2022

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‘Active, young, and resourceful’: sorting the ‘good’ tenant through mechanisms of conditionality

Costarelli, I.S. (author), Kleinhans, R.J. (author), Mugnano, Silvia (author)

Governments’ attempts to link the provision of welfare services to (more) responsible self-conduct of citizens (i.e. responsibilization) is seen as a distinctive feature of the post-welfare state. Responsibilization often requires welfare receivers to comply with specific duties or behavioural patterns (i.e. conditionality). Except for UK-based...

journal article 2020

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User Acceptance of Technology: Statistical Analysis of Training’s Impact on Local Government Employees’ Perceived Usefulness and Perceived Ease-of-Use

Falco, E. (author), Stylianou, Constantinos (author), Martinez, Gilberto (author), Kleinhans, R.J. (author), Basso-Moro, Sara (author), Neophytou, Haris (author)

This article investigates how training public officials from two municipalities in Spain and Cyprus with new technologies affects three dependent variables: level of understanding of the technological innovation being introduced, its perceived usefulness, and its perceived ease-of-use. The tests to determine the impact of training were carried...

journal article 2020

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The Routledge Handbook of Housing Policy and Planning: Uncovering the Janus Head of Forced Residential Relocation

Kleinhans, R.J. (author)

The Netherlands is internationally known for its relatively large social rented housing stock. Since the policy genesis of urban renewal (Stedelijke Vernieuwing) in 1997, urban restructuring has gained traction, especially in the early postwar neighborhoods. With demolition and new housing construction as key instruments of restructuring, the...

book chapter 2019

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The Obligation to Volunteer as Fair Reciprocity? Welfare Recipients’ Perceptions of Giving Back to Society

Kampen, Thomas (author), Veldboer, Lex (author), Kleinhans, R.J. (author)

Dutch citizens on welfare have to volunteer at Civil Society Organizations (CSOs) in return for their benefits. Through applying the ‘worlds of justification’ of Boltanski and Thévenot, this article aims to provide a better theoretical and empirical understanding of social justice of policies that obligate welfare clients to participate in CSOs....

journal article 2019

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How community-based social enterprises struggle with representation and accountability

Kleinhans, R.J. (author), Bailey, Nick (author), Lindbergh, Jessica (author)

Purpose<br/>Community-based social enterprises (CBSEs), a spatially defined subset of social enterprise, are independent, not-for-profit organisations managed by community members and committed to delivering long-term benefits to local people. CBSEs respond to austerity and policy reforms by providing services, jobs and other amenities for...

journal article 2019

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Reframing social mix in affordable housing initiatives in Italy and in the Netherlands: Closing the gap between discourses and practices?

Costarelli, I.S. (author), Kleinhans, R.J. (author), Mugnano, Silvia (author)

European countries are facing rising demand for affordable housing by a widespread and differentiated audience. Both in Italy and in the Netherlands policy-makers and practitioners address this emerging need by implementing new social housing projects targeting diverse social groups – such as students, young households, welfare dependents, and...

journal article 2019

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‘Thou shalt be a (more) responsible tenant’: exploring innovative management strategies in changing social housing contexts

Costarelli, I.S. (author), Kleinhans, R.J. (author), Mugnano, Silvia (author)

The nature of housing management has often been contested between two main orientations, business-like (i.e. economic efficiency) and social welfare (i.e. social support), reflecting the dual identity of social housing providers, as both private enterprises and welfare promoters. Research shows that housing management is particularly susceptible...

journal article 2019

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Beyond Information-Sharing. A Typology Of Government Challenges And Requirements For Two-Way Social Media Communication With Citizens

Falco, E. (author), Kleinhans, R.J. (author)

Despite great advances in ICT, social media, participatory platforms and mobile apps, we seem to still be locked in the one‑way communication “paradigm” where information flows unilaterally from government to citizens and seldom vice‑versa. As a result, citizens are more receivers rather than conscious producers of information, data, ideas,...

journal article 2018

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The Implications of Schumpeter’s Theories of Innovation for the Role, Organisation and Impact of Community-Based Social Enterprise in Three European Countries

Bailey, Nick (author), Kleinhans, R.J. (author), Lindbergh, Jessica (author)

Social enterprises, with strong ties to local areas and communities, have been a growing phenomenon in many European countries at least since the financial crisis of 2007-2008 and the resulting retrenchment of state involvement in welfare provision. The paper draws on the empirical findings from nine case studies of community-based social...

journal article 2018

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Older People in a Long-term Regeneration Neighbourhood: An Exploratory Panel Study of Ageing in Place in Hoogvliet, Rotterdam

Kleinhans, R.J. (author), Veldboer, Lex (author), van Ham, M. (author), Jansen, S.J.T. (author)

Ageing of the population in European cities creates fundamental challenges with regard to employment, pensions, health care and other age-related services. Many older people want to live independent lives as long as possible. This aspiration is currently strongly supported by many local governments. A precondition for 'ageing in place' is that...

journal article 2018

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Challenges to government use of social media

Falco, E. (author), Kleinhans, R.J. (author), Viale Pereira, Gabriela (author)

The use of different kinds of social media by government has been steadily increasing over the last decade. National, regional and local governments often employ social media to communicate and interact with citizens, organizations and/or other government agencies. However, as many authors highlight, the use of social media by government has...

conference paper 2018

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Digital Participatory Platforms for Co-Production in Urban Development: A Systematic Review

Falco, E. (author), Kleinhans, R.J. (author)

A renewed interest has appeared in citizen co-production of public services due to financial pressure on governments. While social media are considered an important facilitator, many digital participatory platforms (DPPs) have been developed to facilitate co-production between citizens and governments<br/>in the context of urban development....

journal article 2018

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The Support Paradox in Community Enterprise Experiments in the Netherlands

Kleinhans, R.J. (author), van Ham, M. (author)

In many European countries, community-based entrepreneurship is increasingly considered as a means to initiate small-scale urban regeneration. However, residents in deprived neighbourhoods are often viewed to lack key entrepreneurial skills. Most research on community entrepreneurship support is based on cross-sectional studies and overly...

journal article 2017

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Using Social Media and Mobile Technologies to Foster Engagement and Self-organisation in Participatory Urban Planning and Neighbourhood Governance

Kleinhans, R.J. (author), Van Ham, M. (author), Evans-Cowley, J. (author)

This editorial explores the potential of social media and mobile technologies to foster citizen engagement and participation in urban planning. We argue that there is a lot of wishful thinking, but little empirically validated knowledge in this emerging field of study. We outline key developments and pay attention to larger societal and...

journal article 2015

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Mandatory volunteer work as fair reciprocity for unemployment and social benefits

Veldboer, L. (author), Kleinhans, R.J. (author), Van Ham, M. (author)

Modern welfare policies are increasingly based on notions of reciprocity. Citizens on welfare benefits have to do something in return, e.g. volunteer work. Notwithstanding general public support, social philosophers have been critical on ‘mandatory’ activities in community programmes. So far, the participants themselves have scarcely been asked...

journal article 2015

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Ageing in a long-term regeneration neighbourhood: A disruptive experience or successful ageing in place? (discussion paper)

Kleinhans, R.J. (author), Veldboer, L. (author), Jansen, S.J.T. (author), van Ham, M. (author)

The aging population of European cities raises enormous challenges with regard to employment, pensions, health care and other age-related services. The housing preferences of the aging population are changing rapidly where more and more people want to live independent lives for as long as possible. At the same time governments need to reduce the...

journal article 2014

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Onderzoek Hoogvliet: Wijkaanpak heeft nauwelijks effect op sociale mobiliteit van bewoners

Kleinhans, R.J. (author), Veldboer, L. (author), Van Ham, M. (author), Doff, W. (author)

Hoogvliet is in de afgelopen vijftien jaar vergaand geherstructureerd volgens de wijkaanpak. Langetermijn onderzoek van de TU Delft en de Universiteit van Amsterdam naar effecten laat zien dat Hoogvliet als wijk sterk is verbeterd, maar dat de beoogde effecten op de bewoners zelf echter nagenoeg uitblijven. Wie sociale mobiliteit wil bevorderen,...

journal article 2014

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Fighting a losing battle? Neighbourhood-based social mobility in times of retrenching social interventions

Kleinhans, R.J. (author), Veldboer, A.P.M. (author)

Social mobility is a key concept in neighbourhood-based policies in Europe and the US. The Dutch neighbourhood approach often implies physical restructuring combined with a range of economic and social mobility strategies such as counselling, citizenship courses, debt relief, work training / placement programs and language courses. However, the...

conference paper 2012