A network analysis of factors influencing the purchase intentions for refurbished electronics

Refurbishment can extend the lifetime of an electronic product and reduce its environmental footprint. However, consumers often perceive refurbished electronics as less attractive than new ones, resulting in lower purchase intentions. While prior research has identified several factors that influence consumer choices regarding refurbished...

Developing a service solution for the return of Bosch DIY drills

This thesis explores user motivation and barriers in returning Bosch drills from the DIY Tools range, with the goal of proposing an effective return service. Stakeholder analysis, literature review, and customer research were conducted to inform the design process. The objective of this research was to identify key factors influencing the...

How to support value-minded shopping: Enable customers to act according to values in line with the food transition when online grocery shopping at Picnic

A transition towards a sustainable food system needs to happen to ensure people can live a healthy life on this planet. Picnic as a retailer in the food system is the bridge between producers and consumers of food products. Many people hold values which are in line with the food transition, which means they care for others, the environment, and...

Enhancing consumers’ willingness to repair electronic products: How design can nudge sustainable behaviour

Product repair can decrease the ecological burden of consumer electronics<br/>by lengthening their lifetimes, but it is still too rarely practised by consumers. Design for behaviour change can motivate consumers to undertake repair activities. An increased level of repair self-efficacy can nudge consumers towards repair. In two experiments, we...

Comparing Consumers' Product Care in Product-Service Systems and Ownership

Product-service systems are circular business models that can potentially extend product lifetimes and reduce resource consumption. However, consumer product care is crucial in these business models. We explore consumer product care of newly bought, second-hand, and accessed bicycles and washing machines through an online survey (n = 212). Our...