Voice-Interaction Design from a Brand Perspective: Creating a Personified Voice Identity for Rituals

Voice-technology is, as the name entails, technology that enables the exchange of information through voice. As this technology is currently growing in adoption and usage of customers, the popularity at organizations and researchers is increasing noticeably as well. Normally new intelligence is associated with impressive high-end capabilities....

Voice Technology as a tool for enhancing the dialogue between company and customers

Speech is the most natural and most comfortable method of communication for most people (Tadeusiewicz, 2010). So why not use speech for digital communications between company and customers? This graduation assignment aimed to examine this by questioning how voice technology could possibly enhance the dialogue between TUI and its customers. <br/>...