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MH
MC Hoeve
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Authored
2 records found
Web- vs Phone-based Service Experiences: Effects of emotions on customer satisfaction across sectors
Conference paper -
L.P.A. Simons
,
Mark de Reuver
,
D Langley
,
R Attema-van Waas
,
MC Hoeve
,
F Hulsbergen
,
N de Koning
Patterns of herding and their occurrence in an online setting
Journal article -
DJ Langley
,
MC Hoeve
,
J.R. Ortt
,
N Pals
,
B van der Vecht