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N de Koning
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2 records found
Benefits of co-design in service design projects
Journal article -
M. Steen
,
M.A.J. Manschot
,
N de Koning
Web- vs Phone-based Service Experiences: Effects of emotions on customer satisfaction across sectors
Conference paper -
L.P.A. Simons
,
Mark de Reuver
,
D Langley
,
R Attema-van Waas
,
MC Hoeve
,
F Hulsbergen
,
N de Koning