This publication is the result of an international and interdisciplinary expert meeting at Technische Universität Berlin, in March 2020. The aim of the expert meeting was to collaboratively write and publish a book, within five days, on the central question: Which organizational structures and processes at universities support a strategic as well as innovative campus development?

As experts with an interdisciplinary background including the social sciences, public real estate, urban planning, architecture and landscape architecture, we could examine the question from a holistic perspective and gain new insights.

The resulting manifesto states necessary steps and strategies to create innovative and sustainable hybrid environments for universities. It addresses all decision makers – executives, practitioners and contributors alike – as all of us face the challenge of limited resources and needing to do more with less.

Purpose: New ways of working challenge workplace management: increasing mobility and diminishing organizational boundaries require re-evaluation of both workplace design and service delivery. However, structures and processes of workplace management are still traditional, and managers, together with outsourced facility service providers, often do not succeed at fulfilling the needs of mobile employees. The aforementioned changes stimulate discussions in many areas in both industry and academy. Nevertheless, workplace literature from business perspective seems to be scarce. In this paper, the focus is on workplace service offering for mobile knowledge workers. This paper aims to study the current state of workplace servitization. To answer this, the authors identify value offering elements that are used in office business market to deliver workplace as a service. Design/methodology/approach: This study follows multiple case study methodology including five case studies. Primary data were collected through interviews with workplace service providers. Secondary data included observations and publicly available data. The authors took business model design approach to study selected business offerings. Findings: The results indicate that workplace business models include elements of servitization on various levels. Physical space is no longer the central offering in the office business; instead, it acts as a component on which the service portfolio is built. The highest value from workplace comes from experience-related service offerings. Originality/value: Academically, research contributes to the workplace management studies by providing servitization perspective to a topic previously approached with a more technical and psychological point of view. This study can also support service providers and customer organizations in their quest to make service provision more flexible and experience-oriented.

Purpose
The need to understand work processes and end-users has become an issue in corporate real estate and workplace management. Flexible work practices and technological advancement allow end-users to move outside the building boundaries. This influences workplace management to become more service-oriented and demand-driven, and better serve the needs of end-users. For that, this paper aims to investigate the ways in which new workplace services support the knowledge creation processes of mobile workers.

Design/methodology/approach
This study is exploratory and follows a multiple-case study strategy. Literature is reviewed on workplace and knowledge theories, and the market analysis consists of data from 57 firms that offer services to support the mobile knowledge worker.

Findings
Workplace services were categorized into three new groups that support knowledge creation processes for the mobile knowledge worker in various work environments. The analysis indicated that new services are driven by technological development and community formation around the physical or virtual place.

Practical implications
The proposed service groups can be examined as new business opportunities by workplace service providers, and the results suggest that the CRE managers should re-think their service portfolios, boost their collaboration with the service providers and invest in building a community.

Originality/value
This paper categorizes workplace services from a mobile knowledge worker perspective and follows a service-oriented approach to workplace management.