COVID-19 pandemic may have captured our attention over the last months, but there are several pandemics currently active. Understanding the nature of a pandemic and learning how to design for, and during a pandemic is more than a contemporary need. In this workshop we will introduce the stages of a pandemic using a public health perspective, and together with the participants, we will reflect on designing for each stage and different potential stakeholders. The aim of the workshop is to explore how we design during pandemics such as COVID-19 and how these situations can influence the design of previously developed health and wellbeing related solutions, as well as our practices as designers. The objectives are to: (1) gain understanding regarding infectious outbreaks, (2) explore design opportunities and challenges during rapidly changing contexts, (3) reflect on the effect of a pandemic on the design process. The benefits of this multidisciplinary workshop are multiple, some of which are: understanding of the pandemic, familiarizing with design tools suitable for designing through pandemics, and exploration of ideas on designing for and during pandemics.@en

Background: Multiple sclerosis (MS) is one of the world's most common neurologic disorders. Fatigue is one of most common symptoms that persons with MS experience, having significant impact on their quality of life and limiting their activity levels. Self-management strategies are used to support them in the care of their health. Mobile health (mHealth) solutions are a way to offer persons with chronic conditions tools to successfully manage their symptoms and problems. Gamification is a current trend among mHealth apps used to create engaging user experiences and is suggested to be effective for behavioral change. To be effective, mHealth solutions need to be designed to specifically meet the intended audience needs. User-centered design (UCD) is a design philosophy that proposes placing end users' needs and characteristics in the center of design and development, involving users early in the different phases of the software life cycle. There is a current gap in mHealth apps for persons with MS, which presents an interesting area to explore. Objective: The purpose of this study was to describe the design and evaluation process of a gamified mHealth solution for behavioral change in persons with MS using UCD. Methods: Building on previous work of our team where we identified needs, barriers, and facilitators for mHealth apps for persons with MS, we followed UCD to design and evaluate a mobile app prototype aimed to help persons with MS self-manage their fatigue. Design decisions were evidence-driven and guided by behavioral change models (BCM). Usability was assessed through inspection methods using Nielsen's heuristic evaluation. Results: The mHealth solution More Stamina was designed. It is a task organization tool designed to help persons with MS manage their energy to minimize the impact of fatigue in their day-to-day life. The tool acts as a to-do list where users can input tasks in a simple manner and assign Stamina Credits, a representation of perceived effort, to the task to help energy management and energy profiling. The app also features personalization and positive feedback. The design process gave way to relevant lessons to the design of a gamified behavioral change mHealth app such as the importance of metaphors in concept design, negotiate requirements with the BCM constructs, and tailoring of gamified experiences among others. Several usability problems were discovered during heuristic evaluation and guided the iterative design of our solution. Conclusions: In this paper, we designed an app targeted for helping persons with MS in their fatigue management needs. We illustrate how UCD can help in designing mHealth apps and the benefits and challenges that designers might face when using this approach. This paper provides insight into the design process of gamified behavioral change mHealth apps and the negotiation process implied in it.@en

Background: Multiple sclerosis (MS) is one of the world's most common neurologic disorders. Fatigue is one of most common symptoms that persons with MS experience, having significant impact on their quality of life and limiting their activity levels. Self-management strategies are used to support them in the care of their health. Mobile health (mHealth) solutions are a way to offer persons with chronic conditions tools to successfully manage their symptoms and problems. Gamification is a current trend among mHealth apps used to create engaging user experiences and is suggested to be effective for behavioral change. To be effective, mHealth solutions need to be designed to specifically meet the intended audience needs. User-centered design (UCD) is a design philosophy that proposes placing end users' needs and characteristics in the center of design and development, involving users early in the different phases of the software life cycle. There is a current gap in mHealth apps for persons with MS, which presents an interesting area to explore. Objective: The purpose of this study was to describe the design and evaluation process of a gamified mHealth solution for behavioral change in persons with MS using UCD. Methods: Building on previous work of our team where we identified needs, barriers, and facilitators for mHealth apps for persons with MS, we followed UCD to design and evaluate a mobile app prototype aimed to help persons with MS self-manage their fatigue. Design decisions were evidence-driven and guided by behavioral change models (BCM). Usability was assessed through inspection methods using Nielsen's heuristic evaluation. Results: The mHealth solution More Stamina was designed. It is a task organization tool designed to help persons with MS manage their energy to minimize the impact of fatigue in their day-to-day life. The tool acts as a to-do list where users can input tasks in a simple manner and assign Stamina Credits, a representation of perceived effort, to the task to help energy management and energy profiling. The app also features personalization and positive feedback. The design process gave way to relevant lessons to the design of a gamified behavioral change mHealth app such as the importance of metaphors in concept design, negotiate requirements with the BCM constructs, and tailoring of gamified experiences among others. Several usability problems were discovered during heuristic evaluation and guided the iterative design of our solution. Conclusions: In this paper, we designed an app targeted for helping persons with MS in their fatigue management needs. We illustrate how UCD can help in designing mHealth apps and the benefits and challenges that designers might face when using this approach. This paper provides insight into the design process of gamified behavioral change mHealth apps and the negotiation process implied in it.@en

Healthcare emphasizes the importance to treat each healthcare user as a unique individual. This paper reports a case study, where we asked healthcare professionals to rationalize their work practices and the role of information technology (IT) once they meet with a healthcare user seeking for help. In the interviews with the healthcare professionals, aspects of personalization elements emerged without being prompted. We analyzed these emerging elements and categorized them thematically to provide insights to the technology-driven field of personalization with a service-level perspective. Our results provide understanding that can be used in the design of IT solutions that can support personalization of services in healthcare.@en

Healthcare emphasizes the importance to treat each healthcare user as a unique individual. This paper reports a case study, where we asked healthcare professionals to rationalize their work practices and the role of information technology (IT) once they meet with a healthcare user seeking for help. In the interviews with the healthcare professionals, aspects of personalization elements emerged without being prompted. We analyzed these emerging elements and categorized them thematically to provide insights to the technology-driven field of personalization with a service-level perspective. Our results provide understanding that can be used in the design of IT solutions that can support personalization of services in healthcare.@en

Healthcare emphasizes the importance to treat each healthcare user as a unique individual. This paper reports a case study, where we asked healthcare professionals to rationalize their work practices and the role of information technology (IT) once they meet with a healthcare user seeking for help. In the interviews with the healthcare professionals, aspects of personalization elements emerged without being prompted. We analyzed these emerging elements and categorized them thematically to provide insights to the technology-driven field of personalization with a service-level perspective. Our results provide understanding that can be used in the design of IT solutions that can support personalization of services in healthcare.@en

This paper reports a case study on the spontaneous personalization discussions emerged from interviews with healthcare professionals when asked about their work practices and the role of information technology (IT) during consultations. We thematically analyzed the personalization elements using an existing personalization framework to provide insights on the service personalization. Our results contribute to the better design of IT solutions that can support health services' personalization.@en