Computing systems are increasingly designed to adapt to users' cognitive states and mental models. Yet, cognitive biases affect how humans form such models and, therefore, they can impact their interactions with computers. To better understand this interplay, we conducted a scoping review to chart how Human-Computer Interaction (HCI) researchers study cognitive biases. Our findings show that computing systems not only have the potential to induce and amplify cognitive biases but also can be designed to steer users' behaviour and decision-making by capitalising on biases. We describe how HCI researchers develop algorithms and sensing methods to detect and quantify the effects of cognitive biases and discuss how we can use their understanding to inform system design. In this paper, we outline a research agenda for more theory-grounded research and highlight ethical issues when researching and designing computing systems with cognitive biases in mind as they affect real-world behaviour.

Individuals tend to apply preferences and beliefs as heuristics to effectively sift through the sheer amount of information available online. Such tendencies, however, often result in cognitive biases, which can skew judgment and open doors for manipulation. In this work, we investigate how individual and contextual factors lead to instances of confirmation bias when seeking, evaluating, and recalling polarising information. We conducted a lab study, in which we exposed participants to opinions on controversial issues through a Twitter-like news feed. We found that low-effortful thinking, strong political beliefs, and content conveying a strong issue amplify the occurrences of confirmation bias, leading to skewed information processing and recall. We discuss how the adverse effects of confirmation bias can be mitigated by taking bias-susceptibility into account. Specifically, social media platforms could aim to reduce strong expressions and integrate media literacy-building mechanisms, as low-effortful thinking styles and strong political beliefs render individuals especially susceptible to cognitive biases.

AI systems are increasingly incorporated into human decision-making. Yet, human decision-makers are often affected by their cognitive biases. In critical settings, such as medical diagnosis, criminal judgment, or information consumption, these cognitive biases hinder optimal decision outcomes, thereby resulting in dangerous decisions and negative societal impact. The use of AI systems can amplify and exacerbate cognitive biases in their users. In this workshop, we seek to foster discussions on ongoing research around cognitive biases in human-AI collaboration and identify future research directions to understand, quantify, and mitigate the effects of cognitive biases. We will explore cognitive biases appearing in various contexts of human-AI collaboration: what can cause them?; how can we measure, model, mitigate, and manage cognitive biases?; and how can we utilise cognitive biases for the greater good? We will reflect on workshop discussions to form a research community around cognitive biases and bias-aware systems.