Factors influencing the shaping of shared services business models : balancing customization and standardization

Coordinating tensions in orchestrating blended modes

Design Choices Underlying the Software as a Service (SaaS) Business Model from the User Perspective: Exploring the Fourth Wave of Outsourcing

Adoption challenges of introducing and implementing software as a service (SaaS)

E-Government implementation in times of change: The role of shared services in transforming government

Types of Shared Services Business Models in Public Administration

Content Management Implemented as Shared Service: A Public Sector Case Study