Pull requests are a key part of the collaborative software development and code review process today. However, pull requests can also slow down the software development process when the reviewer(s) or the author do not actively engage with the pull request. In this work, we design an end-to-end service, Nudge, for accelerating overdue pull requests toward completion by reminding the author or the reviewer(s) to engage with their overdue pull requests. First, we use models based on effort estimation and machine learning to predict the completion time for a given pull request. Second, we use activity detection to filter out pull requests that may be overdue but for which sufficient action is taking place nonetheless. Last, we use actor identification to understand who the blocker of the pull request is and nudge the appropriate actor (author or reviewer(s)). The key novelty of Nudge is that it succeeds in reducing pull request resolution time, while ensuring that developers perceive the notifications sent as useful, at the scale of thousands of repositories. In a randomized trial on 147 repositories in use at Microsoft, Nudge was able to reduce pull request resolution time by 60% for 8,500 pull requests, when compared to overdue pull requests for which Nudge did not send a notification. Furthermore, developers receiving Nudge notifications resolved 73% of these notifications as positive. We observed similar results when scaling up the deployment of Nudge to 8,000 repositories at Microsoft, for which Nudge sent 210,000 notifications during a full year. This demonstrates Nudge's ability to scale to thousands of repositories. Last, our qualitative analysis of a selection of Nudge notifications indicates areas for future research, such as taking dependencies among pull requests and developer availability into account.

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Software development is information-dense knowledge work that requires collaboration with other developers and awareness of artifacts such as work items, pull requests, and file changes. With the speed of development increasing, information overload and information discovery are challenges for people developing and maintaining these systems. Finding information about similar code changes and experts is difficult for software engineers, especially when they work in large software systems or have just recently joined a project. In this paper, we build a large scale data platform named Nalanda platform to address the challenges of information overload and discovery. Nalanda contains two subsystems: (1) a large scale socio-technical graph system, named Nalanda graph system, and (2) a large scale index system, named Nalanda index system that aims at satisfying the information needs of software developers. To show the versatility of the Nalanda platform, we built two applications: (1) a software analytics application with a news feed named MyNalanda that has Daily Active Users (DAU) of 290 and Monthly Active Users (MAU) of 590, and (2) a recommendation system for related work items and pull requests that accomplished similar tasks (artifact recommendation) and a recommendation system for subject matter experts (expert recommendation), augmented by the Nalanda socio-technical graph. Initial studies of the two applications found that developers and engineering managers are favorable toward continued use of the news feed application for information discovery. The studies also found that developers agreed that a system like Nalanda artifact and expert recommendation application could reduce the time spent and the number of places needed to visit to find information.

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The software development life cycle (SDLC) for a developer has increased in complexity and scale. With the advent of DevOps processes, the gap between development and operations teams reduced significantly. Developers are now expected to perform different roles from coding to operational support in the new model of software development. This shift demands the evolution and improvement of software development practices and deliver products at a faster pace than organizations using traditional software development and infrastructure management processes. As a consequence, the demand for more intelligent and context sensitive DevOps tools and services that help developers increase their efficiency is increasing. A lot of research went into developing recommenders for DevOps, by leveraging the advancements made by the recommender system community. However, a lot of existing tools still work in ‘silos’ and does not take into account a holistic view of DevOps processes and the data generated at phase of the DevOps lifecycle while making recommendations. By contrast, in this thesis, we propose a unified framework to develop recommenders for DevOps: perform data collection, building the models, deploying them, and evaluating the effectiveness of such recommenders in large-scale cloud development environments quickly and efficiently. We study the effect of such recommenders on the DevOps processes by performing empirical research and mixed method approaches (qualitative and quantitative analyses) on each of the deployed recommenders to better understand the productivity gains and the impact created by them. Our results show that developers benefit greatly from smart recommenders such as Nudge, ConE, Orca, and MyNalanda. We also show, through rigorous experiments, technical action research methods, and empirical analyses that these recommenders provide as much as 65% gains in terms of change progression and 73% accuracy for root causing the service incidents automatically. We also conduct large scale surveys and interviews to support our empirical analysis and quantitative results. Our unified data framework and the platform we developed for building these recommenders is generic enough and encourages reusability of vital functions of such recommenders systems, such as data collection, model training, inference, deployment, and evaluation.@en

Modern, complex software systems are being continuously extended and adjusted. The developers responsible for this may come from different teams or organizations, and may be distributed over the world. This may make it difficult to keep track of what other developers are doing, which may result in multiple developers concurrently editing the same code areas. This, in turn, may lead to hard-to-merge changes or even merge conflicts, logical bugs that are difficult to detect, duplication of work, and wasted developer productivity. To address this, we explore the extent of this problem in the pull-request-based software development model. We study half a year of changes made to six large repositories in Microsoft in which at least 1,000 pull requests are created each month. We find that files concurrently edited in different pull requests are more likely to introduce bugs. Motivated by these findings, we design, implement, and deploy a service named Concurrent Edit Detector (ConE) that proactively detects pull requests containing concurrent edits, to help mitigate the problems caused by them. ConE has been designed to scale, and to minimize false alarms while still flagging relevant concurrently edited files. Key concepts of ConE include the detection of the Extent of Overlap between pull requests, and the identification of Rarely Concurrently Edited Files. To evaluate ConE, we report on its operational deployment on 234 repositories inside Microsoft. ConE assessed 26,000 pull requests and made 775 recommendations about conflicting changes, which were rated as useful in over 70% (554) of the cases. From interviews with 48 users, we learned that they believed ConE would save time in conflict resolution and avoiding duplicate work, and that over 90% intend to keep using the service on a daily basis.

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