Using a multi-method approach, combining observation, cultural probes, context mapping, and auto-ethnography, this research reveals that individuals with sensory processing sensitivity (SPS) aspire to participate in society, although the fear of overstimulation often leads them to withdraw and remain at home (figure 2). While this strategy may provide short-term relief, it also reduces overall sensory engagement, reinforcing avoidance behaviors and increasing long-term risks [1,2]. Prolonged sensory deprivation can lead to negative neuroplasticity, which has been linked to cognitive decline [1,2].

Fortunately, this process can be reversed through positive neuroplasticity [3]. Research show that interventions aimed to break the cycle are most effective when they incorporate intensive, continuously changing, challenging, and rewarding experiences [1,4] within an enriched —one that integrates motor, cognitive, sensory, and social stimulation [5]. This project explores museums as enriched environments for people with Sensory Processing Sensitivity (SPS).

The introduction of sensory friendly (SF) museum experiences through Stichting Onbeperk Genieten (SOG) has been a significant first step in creating inclusive cultural spaces for individuals with SPS. By focusing on minimizing sensory input during SF visits, SOG has enabled many individuals to enjoy museum visits in a way that was previously inaccessible to them. However, as insights into neuroplasticity and sensory sensitivity evolve, it points to an opportunity to better address the needs of individuals with SPS. Current sensory friendly offerings often lack the intensive, dynamic, challenging and enriching elements necessary to support positive neuroplasticity and encourage individuals to expand their comfort zones.

For some individuals with SPS, SF visits serve as a safe starting point. Yet, the transition from sensory-friendly to standard museum experiences often feels insurmountable, a gap that presents a clear opportunity for a design intervention. By integrating principles of positive neuroplasticity, the cultural sector can create experiences that are not only inclusive but also empowering.

Design Goal and Concept Development
Based on these insights, I formulated the following design goal: To support (potential) museum visitors with sensory processing sensitivity (SPS) in taking small steps outside their comfort zone to build confidence while feeling safe.

To achieve this, I chose an online platform as the design medium, offering flexibility, personalization, and broad reach. Unlike fixed physical interventions, a digital platform allows for ongoing engagement and tailored recommendations.

During the design phase, I developed a framework for the platform’s Minimum Viable Product (MVP), which served as the foundation for ideation. Drawing on this framework, I generated ideas both individually and in collaboration with members of the target. These ideas were translated into three distinct design concepts, each of which was tested with participants from the target group. Based on their feedback, the most valued features were synthesized into a final prototype: UITJE SCHILD.
Final Concept: UITJE SCHILD

Uitje Schild (figure 4) is a web-based platform that serves as a personal guide for sensory-sensitive individuals. It supports users in expanding their comfort zones step by step by recommending museum visits that match their unique sensory profiles. These matches are generated through a combination of user-input preferences and museum sensory data.

A central feature of the platform is PODA, a friendly chatbot in the form of a tortoise, who offers tailored advice and emotional support. PODA helps users plan suitable outings and reflects with them afterward, focusing on the users Win’s. Over time, the chatbot’s recommendations become increasingly accurate and personalized through AI-driven learning.

Evaluation and Outcomes
To assess whether the design goal was achieved, and
to evaluate the concept’s desirability, feasibility, and viability, I conducted a prototype walkthrough with members of the target group. Feedback indicated
that users perceived the platform as a tool for building confidence and expanding their comfort zones. The findings suggest that ‘expanding one's comfort zone’ may be a relevant yet underexplored motivation for visiting museums, as one participant noted the app could help them “live more and more.”

This project provides a strong foundation for developing an inclusive digital platform that supports individuals with SPS in taking safe, supported steps outside their comfort zones. While the current concept is desirable and feasible, further iterations are needed to enhance personalization, test safety in real-life settings, and foster long-term trust and engagement.

In addition, the project consolidates key insights from the design process into practical guidelines to support future designers working with- and for- individuals with SPS.