HH
H. Huang
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In international corporations, informal moments such as coffee breaks and lunchtime play an important role in shaping workplace relationships, yet they receive less structured attention than formal meetings,
especially in cross-cultural workplace settings. Newcomers navigating these informal moments often experience uncertainties with little existing support to guide them. This project addressed this gap through a Contextmapping study, combining interviews, a digital diary study, and a co-creation workshop with newcomers and senior employees in international corporations in the Netherlands. The research resulted in the Participation = Investment + Boundaries model, the Newcomer Journey Map, and three personas describing different ways newcomers approach participation. These insights informed two designs: Your Boterham, a set of zines supporting personal reflection, and Interaction MENU, a set of printed napkins creating low-pressure openings for interaction during lunch. Evaluations with newcomers and senior employees suggest both designs support more inclusive and comfortable informal interaction, offering companies a concrete, low-effort starting point for supporting newcomers across cultures. ...
especially in cross-cultural workplace settings. Newcomers navigating these informal moments often experience uncertainties with little existing support to guide them. This project addressed this gap through a Contextmapping study, combining interviews, a digital diary study, and a co-creation workshop with newcomers and senior employees in international corporations in the Netherlands. The research resulted in the Participation = Investment + Boundaries model, the Newcomer Journey Map, and three personas describing different ways newcomers approach participation. These insights informed two designs: Your Boterham, a set of zines supporting personal reflection, and Interaction MENU, a set of printed napkins creating low-pressure openings for interaction during lunch. Evaluations with newcomers and senior employees suggest both designs support more inclusive and comfortable informal interaction, offering companies a concrete, low-effort starting point for supporting newcomers across cultures. ...
In international corporations, informal moments such as coffee breaks and lunchtime play an important role in shaping workplace relationships, yet they receive less structured attention than formal meetings,
especially in cross-cultural workplace settings. Newcomers navigating these informal moments often experience uncertainties with little existing support to guide them. This project addressed this gap through a Contextmapping study, combining interviews, a digital diary study, and a co-creation workshop with newcomers and senior employees in international corporations in the Netherlands. The research resulted in the Participation = Investment + Boundaries model, the Newcomer Journey Map, and three personas describing different ways newcomers approach participation. These insights informed two designs: Your Boterham, a set of zines supporting personal reflection, and Interaction MENU, a set of printed napkins creating low-pressure openings for interaction during lunch. Evaluations with newcomers and senior employees suggest both designs support more inclusive and comfortable informal interaction, offering companies a concrete, low-effort starting point for supporting newcomers across cultures.
especially in cross-cultural workplace settings. Newcomers navigating these informal moments often experience uncertainties with little existing support to guide them. This project addressed this gap through a Contextmapping study, combining interviews, a digital diary study, and a co-creation workshop with newcomers and senior employees in international corporations in the Netherlands. The research resulted in the Participation = Investment + Boundaries model, the Newcomer Journey Map, and three personas describing different ways newcomers approach participation. These insights informed two designs: Your Boterham, a set of zines supporting personal reflection, and Interaction MENU, a set of printed napkins creating low-pressure openings for interaction during lunch. Evaluations with newcomers and senior employees suggest both designs support more inclusive and comfortable informal interaction, offering companies a concrete, low-effort starting point for supporting newcomers across cultures.