This literature review has focused on smart governance as an emerging domain of study that attracts significant scientific and policy attention. More specifically, this paper aims to provide more insight in the definitions of and relationships between smart governance and concepts such as smart and electronic government, in the context of smart cities. The literature review shows that smart government can be considered as a basis for developing smart governance, through the application of emergent information and communication technologies (ICT) for governing. Smart governance as the intelligent use of ICT to improve decision-making through better collaboration among different stakeholders, including government and citizens, can be strongly related to government approaches. In this case ICT-based tools, such as social media, and openness can be factors that increase citizen engagement and support the development of new governance models for smart government. Smart governance may also have an important role in smart city initiatives, which require complex interactions between governments, citizens and other stakeholders. Based on the literature review, this paper coins a definition of ‘smart city governance’ and contributes to developing a framework for building new, smart governance models addressing the challenges of the digital society, collaborative governance, information sharing, citizen engagement, transparency and openness.@en

This panel provides participants a chance to interact with five digital government research center directors about their experiences in building sustainable digital government research centers. Panelists, selected to provide regional representation, will discuss their experiences and share lessons learned. Topics to be covered building a research agenda, building mutually beneficial partnerships, fund raising, finding and developing talent and engaging with university, funding, and other institutional partners. Following the formal remarks participants will be invited to raise additional topics of interest for discussion with the Directors on the panel.@en