Public transport operators face significant challenges in maintaining a high Quality of Service, which is essential to encourage a modal shift from private vehicles to public transport. One major factor affecting service quality is crowding. This issue can be mitigated by increasing capacity, for example through the deployment of articulated buses. However, the impact of articulated buses remains relatively underexplored. This study investigates the effects of introducing articulated buses in public transport networks, focusing on their potential to alleviate crowding, address labour shortages, and enhance the passenger experience. Using a mixed-methods approach, both operational and passenger-level implications of deploying articulated buses are examined.