The overall graduation project aims to mitigate the misplacement of bulky waste around underground waste containers in The Hague. The project sees bulky waste disposal as a practice and investigates the entangled elements around it. Through field research methods, including interviews with photo elicitation, observations, and thematic analysis, the project uncovers how diverse factors shape bulky waste disposal habits. It reveals that the frequent movers with migration backgrounds need more support in disposal because of their transportation constraints, language barriers, and weak responsibility in the community.

Based on the research findings, the project defines its design goal as making frequent movers with a migration background feel confident in managing bulky waste and developing a sense of responsibility in the community during housing transitions in The Hague. Given that the end client is the municipality of The Hague, the project focuses on the design challenge of how the public sector provides public infrastructure/services to citizens. In response, the project proposes the "Oh Oh Pick-Up", a mobile bulky waste pick-up service provided by the municipality. The Hague citizens can dispose of bulky objects/ waste without an appointment, taking items to the designated collection spot and time. Community waste specialists will collect items by cargo bike and notify residents their coming with music.

The concept was evaluated by The Hague citizens and stakeholders, including policymakers and local coordinators. The results indicate the opportunity to create more social awareness and support people with transportation constraints. The project further proposes a service development as a suggestion for future work. Collectively, this project contributes to advancing inclusive waste disposal service design in public contexts by integrating perspectives from social practice theory and culture-sensitive design.